HOW CAN WE HELP?
Support hours: WEEKDAYS 9am - 4PM CST
GET IN TOUCH
Use the form below to connect with our dedicated support team. You can expect a response within 1-2 business days. You can also give us a call on weekdays from 9AM - 4PM CST at 844-651-UNRL (8675)
FREQUENTLY ASKED QUESTIONS
Most orders will ship out 2-3 business days after it has been placed. Please allow additional 5-7 business days for delivery.
We kindly ask for 3-5 business days for made-to-order items to be produced in our shop. Made-to-order items are embroidered/printed in our shop and will need additional time to be processed. This includes Row the Boat, 1980 Miracle and ETS Performance, Adam Thielen Signature Collection, and other co-branded collaborations.
Sometimes the carrier will mark packages as "Delivered" before they have been officially delivered. We kindly ask to allow an additional 3-5 business days, often times the package will turn up.
If there is still no trace of your order please contact your local post office, not the carrier hotline.
If the postal service is unable to locate your package, please contact us for additional support.
Discounts during sitewide sales only apply during the duration of sale. Orders placed before or after a sale will not be eligible for the deal. Exclusions: Limited Edition collaborations do not qualify for discounts.
Please contact our team right away for changes regarding your order. We will do our best to catch your request before it has been shipped, though we cannot guarantee this. Once your order has been shipped, we will be unable to make any changes.
Since we do not save credit card information, we are unable to add additional items to your order after it has been placed.
We do ship internationally! The carrier will provide updated tracking information once the package leaves United States borders. Tracking will display a notification once the package has been delivered. If your package doesn't arrive within 10-12 days we recommend that you contact the carrier in your country for more information. Customers are responsible for all duties, taxes and customs charges. If your order is refused, you will be responsible for charges incurred in shipping the package. *International orders do not quality for returns, exchanges, or store credit.
We do not offer cart protection and your item is not guaranteed until your order has been placed. During limited edition releases, we highly encourage customers to check out promptly to avoid an item to be sold out your order has been placed.
We offer a 15% discount to military personnel who have served or are currently serving in the United States Armed Forces.
Click here to get started.
RETURNS & EXCHANGES & CANCELLATIONS
30 DAY FREE U.S. RETURNS
All returns must be submitted within 30 days from your order delivery date. The garment must be unworn, unwashed, with the tag still on to be eligible for a return. If we receive garments that are clearly worn with stains or without a tag, we will decline your return and ship back your order.
45 DAY FREE U.S. EXCHANGES
Exchange your item for a different size, color, or store credit within 45 days of your original purchase date. The garment must be unworn, unwashed, with the tag still on to be eligible for an exchange or store credit. If we receive garments that are clearly worn with stains or without a tag, we will decline your exchange and ship back your order.
*Final sale items are not eligible for returns or exchanges.
*International orders do not qualify for returns, exchanges, or store credit.
Once your return has been shipped back, it can take our warehouse up to two weeks to receive and process your item(s). You will receive a confirmation email as soon as we've issued your refund or exchange!
Items that are gifted can be returned for store credit. You can initiate a gift return here. (See "Start a Gift Return" below)
You can request a return or exchange through our Return Portal.
All Limited Edition products are final sale. We do not accept returns, exchanges or cancellations. These unique products are produced in limited quantities, and cancellations can disrupt the allocation process of inventory. This policy is in place to ensure fairness and uphold the exclusivity of these highly sought-after products. We do offer a quality guarantee. If your item is damaged or defective upon arrival, please contact us immediately and we will make it right.
ACCOUNT & LEGACY REWARDS
Sign up here and start leaving your legacy. You will instantly receive points for joining. Plus, it’s completely free!
Login to your account and click the tab that says "My Rewards". This will show your points, rewards history, and more.
In cart, you will see a Rewards box where you can choose to apply your Reward towards your purchase. Or, you can access your points and redeem within your account.
Your lifetime spend is the total amount of money you’ve spent with UNRL, subtracting any discounts or refunds. Your holiday shopping will pay off each year as you level up to the next tiers.
Point redemption cannot be applied to any charitable or limited edition items. Meaning collections such as Row The Boat, Minnesota Vikings or #GIVE16 are not available for reward redemptions. You can still earn full points for purchasing charitable collection items. Your points will be awarded to you immediately after your purchase.
Purchases made online at UNRL.co only qualify to receive points and rewards. Purchases made through other retailers outside of our online store are not eligible to receive points and rewards.